About
Highly accomplished and detail-oriented professional with over 10 years of experience in banking operations, audit, and administrative support, specializing in documentation and records management. Proven expertise in implementing digital filing systems, enhancing compliance, and leveraging data analysis to improve operational efficiency and reduce risk. Seeking to contribute strong organizational and analytical capabilities to the ECOWAS Commission as a Documentation and Archives Assistant, ensuring efficient information systems and institutional integrity.
Work
Cornerstone Insurance Plc
|Sales Associate
Abuja, Nigeria, Nigeria
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Summary
Currently drives sales revenue and manages client relationships through strategic engagement and data-driven tracking at Cornerstone Insurance Plc.
Highlights
Drove a 30% increase in sales revenue within six months by implementing strategic client engagement and data-driven sales tracking methodologies.
Maintained accurate client documentation and leveraged CRM tools to analyze customer behavior, improving client retention rates.
Exceeded sales targets consistently by identifying client needs and offering tailored insurance solutions.
Parallex Bank
|Internal Audit and Control Officer
Abuja, Nigeria, Nigeria
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Summary
Conducted internal audits and strengthened control systems to enhance compliance and mitigate operational risks at Parallex Bank.
Highlights
Conducted internal audits that improved compliance by 15% and reduced operational risk by 20% through meticulous examination of processes.
Reviewed and strengthened documentation and control systems to ensure robust regulatory compliance across all banking operations.
Produced detailed audit reports with actionable recommendations, directly supporting management decision-making and strategic planning.
Parallex Bank
|Fund Transfer Officer
Calabar, Nigeria, Nigeria
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Summary
Managed and processed daily fund transfers with high accuracy, ensuring compliance with financial regulations at Parallex Bank.
Highlights
Processed over 200+ daily transactions with a 99.8% accuracy rate, minimizing errors and ensuring seamless operations.
Ensured proper documentation and strict compliance with financial regulations and procedures for all fund transfers.
Maintained meticulous records of all transactions, contributing to transparent financial reporting and audit readiness.
Parallex Bank
|Cash Officer
Calabar, Nigeria, Nigeria
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Summary
Managed daily cash operations and maintained transaction records with high accuracy at Parallex Bank.
Highlights
Managed daily cash operations with 99% accuracy, significantly reducing discrepancies through improved internal controls.
Maintained detailed transaction records and supported reconciliation processes, ensuring financial integrity and accountability.
Implemented efficient cash handling procedures that enhanced operational flow and reduced processing times.
Parallex Bank
|Customer Service Officer
Calabar, Nigeria, Nigeria
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Summary
Enhanced customer satisfaction and streamlined service documentation by implementing CRM tools at Parallex Bank.
Highlights
Improved customer satisfaction by 25% through efficient issue resolution and proactive communication strategies.
Implemented CRM tools to enhance service documentation and tracking, leading to more organized and accessible customer data.
Successfully resolved complex customer inquiries, maintaining a high standard of service excellence and client retention.
El-Shaddai Medical Centre
|Documentation and Archives Assistant
Calabar, Nigeria, Nigeria
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Summary
Designed and implemented digital filing systems and managed confidential records, significantly improving document retrieval and compliance at El-Shaddai Medical Centre.
Highlights
Designed and implemented a comprehensive digital filing system, reducing document retrieval time by 50% and enhancing operational efficiency.
Managed confidential medical records and archives, ensuring stringent accuracy, accessibility, and compliance with privacy regulations.
Maintained structured documentation systems, providing critical support for daily administrative operations and data management.
Ensured the integrity and security of vital institutional information through systematic archiving and retrieval protocols.
Education
University of Calabar
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Bachelor of Science (B.Sc.)
Genetics & Biotechnology
Awards
Customer Service Staff of the Year
Awarded By
Parallex MFB
Recognized for consistent accuracy, compliance, and exceptional operational efficiency across various roles within the organization.
Languages
English
Certificates
Data Analysis & Visualization
Issued By
Federal Government 3MTT Initiative
Digital Marketing
Issued By
Youth Livelihood Initiative
Customer Service & Administrative Support
Issued By
Alison Academy
Internal Audit & Control
Issued By
Temitope Awe & Co
Fundamentals of Microfinance & Banking Operations
Issued By
iBIM Consulting
Certified Business Development (Re-INVENT Program)
Skills
Data Analysis & Visualization
Data Analytics, Data Visualization, Microsoft Excel, Data Tools.
Internal Audit & Compliance
Internal Audit, Regulatory Compliance, Risk Reduction, Operational Risk.
Documentation Control Systems
Document Management, Digital Filing Systems, Structured Documentation.
Administrative Coordination
Administrative Support, Operational Efficiency.
Digital Records Management
Digital Archiving, Electronic Document Management.
Process Improvement
Process Optimization, Efficiency Gains.
Customer Service Excellence
Client Engagement, Issue Resolution, CRM Tools.
Analytical & Critical Thinking
Problem Solving, Decision Making, Strategic Planning.
Digital Systems
Cloud Engineering, Digital Transformation.
Records & Archives Management
Records Management, Archiving, Information Systems, Institutional Integrity.